PeopleForce

Mission Statement

To bring our innovative performance management software solution
to the market to help contact center leaders manage their business
utilizing objective information. In doing so, we strive to serve our
customers with respect, honesty, and integrity, while providing an
atmosphere of empowerment for our employees.

Overview

The founders of PeopleForce have over 15 years of industrial
engineering experience in improving workplace productivity,
process planning and improvement, and work flow optimization.
While working in contact center performance management, they
found a need to rate the objective performance of Customer Service
Representatives (CSR's), thus resulting in the creation of this unique
performance management solution.

Oonity™ and Oonity™ Express from PeopleForce are next
generation, cutting edge Performance Management software. Any
contact center leader utilizing this software will be able to objectively
measure the performance of their CSR's and thereby identify the
weak CSR's who need to be coached and counseled, good CSR's
who need to be encouraged, and strong CSR's who need to be
recognized and rewarded.

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