Get a quick analysis of your contact center Performance
using Oonity™’s innovative statistical algorithm model.
Oonity™ grades the performance of the contact center service
representatives or agents on various key parameters like Average
Talk Time, Average Wrap Time, Time spent in idle. This
performance grading is based upon an innovative patent pending
statistical model developed by PeopleForce.

Based on the agent’s overall grade like ‘Needs Improvement’, the
contact center manager will be able to identify the areas where an
agent needs to improve his or her performance. A ‘Good’ grade
agent can be acknowledged by their manager for their good
performance and motivated to be an excellent performer.

Companies use Oonity™’s results to identify how their contact center
service representatives are performing in relation to each other and
use it to continuously improve their performance and reduce costs.

For a small analysis fee, get an evaluation and a detailed
performance report on your contact center service representatives;  
analysis fee refunded upon purchase of  Oonity™ Performance
Manager.
Send us an email using the form below and one of our expert
consultant will contact you.
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