Oonity Performance Manager

Oonity™ Performance Manager is an innovative next generation
product that continuously improves contact center performance.

Contact center managers try to improve their contact center
performance by setting arbitrary goals. Setting arbitrary goals
actually hinders the overall performance improvement a contact
center can achieve. A contact center environment is a highly
dynamic environment. Setting goals today can become obsolete
very quickly. In fact, trying to improve performance by using
obsolete goals can hurt the overall performance of a contact center.

Oonity™ Performance Manager - the Best in Class
performance management system provides features that are easy
and self intuitive to use. It eliminates the need to set particular
efficiency goals regarding average call length etc. as it measures
the performance of each individual CSR and compares that to the
group’s performance.This refocuses management’s effort to reward
high performers and coach and counsel poor performers. As a
result, it does away with unrealistic expectations and the resulting
frustration and apathy in the workforce.

It is a unique performance management solution utilizing patent
pending statistical modeling to optimize results.

Oonity™ Performance Manager provides an objective
solution by quantifying performance in concrete terms, giving
exact results.

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