Oonity™ performance grading aids the decision making process
.
Following are some of the business benefits:
- Which service representatives or agents should get overtime
- Where to spend your Training $$$
- When to Schedule high performing agents
- Who are the good performers to be rewarded
- Who are the poor performers to be coached and counseled
Just by targeting service representatives in 'Needs Improvement'
and 'Below Average' group, a 11% improvement in Handling
Time and a 9% improvement in Calls per Hour are achievable
performance results.
Following are some additional benefits:
- Reduction in attrition
- Reduced administration
- Improvement in Overall Performance
- Higher Customer Satisfaction
Copyright © 2008 PeopleForce, LLC. All rights reserved.
|
Business Benefits
11%
improvement
in Call
Handling Time
|
9%
improvement
in Calls Per
Hour
|
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